There are a range of tools and techniques available for the rail industry to improve and manage human performance. A key part of improving human performance is effective training of both individuals and teams. Non-technical skills training known as rail resource management (RRM) has been developed over a long period of time and has proven successful in improving performance and managing human error.

A non-technical skills, or RRM, training package already exists for Australian rail safety workers. This training package was developed through the former Rail Safety Regulators' Panel (RSRP). It was piloted with a major Victorian rail operator (V/Line), and has since been adopted by other rail operators around Australia.

The RRM training package includes:

• comprehensive guidelines
• practical training material (CD)
• evaluation of an RRM pilot program at V/Line
• facilitator training course.

For a copy of the training package contact ONRSR.

Related documents

• Guidelines for rail resource management

Presentations and papers

• Presentation – How NTS training has shown positive effects on error management in the rail industry – Samantha Carter (Queensland Rail), 2012

Last updated: 28 November 2017